Product
A focused branch support system, not a general enterprise platform.
BranchPilot gives branch staff a simple issue workflow, gives support a review queue, and adds bounded AI and knowledge assistance behind server-enforced controls.
Who it is for
Branch staff submit operational issues with text and evidence. Support staff verify facts, review AI suggestions, request missing information and send the actual reply. Organization admins manage branding and approved knowledge sources.
Where does my data live?
You choose one of two options.
Shared platform. Your organization runs on the BranchPilot platform together with other organizations. The server checks every request, so your staff only see your own tickets, files and knowledge.
Dedicated server. You get your own server and database, used only by your organization. This suits companies with strict data rules.
The product and features are the same in both options. The public sandbox uses the shared platform, with fictional data only.
V1 supported automation
The deliberately narrow automated ticket branch is missing membership points. Other ticket categories remain valid manual-review tickets. That boundary keeps the demo credible: the system does not invent procedures simply to make automation look broader.
White-label without forking
Product name, organization identity, colors, branches, issue categories, workflow profile and knowledge configuration are data-driven. Tenant isolation, audit enforcement, safe state transitions, idempotency and citation validation remain invariants in code.
Human control
AI may interpret evidence and draft suggestions. It cannot directly change points, execute refunds, resolve tickets, bypass authorization or turn retrieved text into an executable instruction.